Interviewers: Scott Swigart and Sean Campbell
Interviewee: Britten Martin
In this interview with Britten Martin we talked to him about:
- The role of support inside Microsoft.
- A walkthrough of how a support request is handled.
- The ways in which the outside community can interact with the internal support processes.
- How a product is supported differently in beta than when it’s finally released.
- How a bug eventually become a fix in the product.
