Interviewers: Scott Swigart and Sean Campbell

Interviewee: Britten Martin

In this interview with Britten Martin we talked to him about:

• The role of support inside Microsoft.
• A walkthrough of how a support request is handled.
• The ways in which the outside community can interact with the internal support processes.
• How a product is supported differently in beta than when it’s finally released.
• How a bug eventually become a fix in the product.

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Interviewers: Scott Swigart and Sean Campbell.

Interviewees:Shawn Burke.

In this interview with Shawn Burke of Microsoft we asked him about:

• Shawn’s motivation for helping to make the framework source code available.
• Whether there are any limits on who gets access to the source code.
• Whether there was any internal resistance initially to providing the framework source.
• Why Microsoft doesn’t just provide a zip for the source.
• Whether Microsoft’s individual developers write code differently knowing that their actual source might be available for the world to see someday.
• Whether or not Microsoft is planning on making available other development artifacts such as test scripts, threat models, etc.
• Whether a closed source company or an open source company is better positioned to support external developers who need access to the source for a given project.

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Interviewers: Scott Swigart and Sean Campbell.

Interviewees:Blaine Wastell and Glenn Block.

In this interview with Blaine Wastell and Glenn Block of the Patterns and Practices Group at Microsoft we asked them about:

• About the Patterns and Practices Group
• What makes them different from a typical product development group
• The software development methodology they use
• Some of the things that Patterns and Practices group has produced for developers.
• The role of CodePlex for their group.

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Interviewers: Scott Swigart, Sean Campbell, and Richard Bowler.

Interviewee:Steve Morris

In this interview with Steve Morris the director of the Open Technology Center we asked him about:

• The role of the OTBC
• The original lean of the OTBC toward open source
• The dispersal of Open Source Tools in Large Organizations
• Licensing
• The percentage of companies at the OTBC that use open source technologies
• The business implications of Open Source

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